Solutions tailored to your needs
Choose the IT services your company needs. We operate as your external technology department, with personalized attention and guaranteed delivery.
We resolve your users' issues quickly and efficiently.
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Remote and in-person assistance.
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Resolving hardware and software issues.
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Equipment and peripheral configuration.
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Multichannel support: email, portal, chat or phone.
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Resolution and user satisfaction KPIs.
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We monitor and maintain your technology environment to ensure availability and performance.
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Proactive monitoring of servers and networks.
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ZTNA or VPN management.
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Backup, recovery, and continuity.
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M365 Licenses.
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Management of M365 platforms and top-tier clouds (Azure, AWS, GCP)
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We take care of the entire lifecycle of your users and equipment.
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Additions, removals and changes to systems and permissions.
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Corporate software and license management.
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Hardware inventory and IT asset control.
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Access and compliance policies.
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We protect your information and ensure regulatory compliance.
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Access control, antivirus, firewalls, and encrypted backups.
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Application of corporate security policies.
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IT and GDPR compliance audits.
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Cybersecurity training and awareness.
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We support you in the continuous improvement and modernization of your infrastructure.
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Migrations, updates and technological deployments.
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Performance and scalability consulting.
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Implementation of ITSM tools and automation.
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Integration with other business areas.
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Legal compliance and information security
At ABPO we handle personal data and information of employees and candidates with the utmost security and legal compliance.
We comply with the GDPR, the ENS (National Security Scheme) guidelines and the internal policies of each client.
We ensure the confidentiality, integrity, and availability of your systems and data.
We implement access controls, encryption, automated backups, and environment segregation.
We document every process and audit our internal procedures periodically.
We establish service level agreements (SLAs) that guarantee measurable response and resolution times.
How we work
Outsourcing your IT support to us is as simple as it is efficient. We guide you through every phase with clear processes, metrics, and constant communication.
01
Analysis and diagnosis
We identify your technological environment, tools, recurring incidents, and expected service levels (SLA).
02
Plan de transición
We define support channels, ITSM tools, and communication flows. We assign dedicated technicians and configure proactive monitoring.
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Implementation and support
We offer immediate user support, preventative maintenance, and documented resolutions. We report service indicators monthly.
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Continuous improvement
We evaluate results and propose optimizations, automation, and capacity adjustments based on your business growth.
CONTACT
How can we boost your project?
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